Please be advised that the official business days in the naturalsgro.com from Sunday to Thursday. Fridays, Saturdays, holidays and public holiday its holidays for all employees of naturalsgro.com and shipping companies
Our first mission is to offer you the best online shopping experience, so we have made it easier for you to make your shipment easier because your convenience is our priority
naturalsgro.com mainly delivers your orders through a third party to ensure the timely shipping of your order.
We allow you to choose the most convenient time for your delivery, on any day, on another day according to your geographical area, or during any week or even month.
You can subscribe to get your orders delivered for the selected products on a regular basis (daily, weekly or monthly).
Orders should be requested at least four days ahead of time for same-week delivery, bearing in mind the cut-off time of 0:00 PM and working hours of naturalsgro.com. Some goods may need more time for processing, with delivery taking a day or several days, depending on the nature of the item.
In the case of urgent orders, please contact our customer service and we will do our best to help you.
We will ask for your signature on a copy of the invoice to confirm receipt of the goods. We will deliver the order to the registered address and we consider the signature of anyone at the address as a receipt of the order.
If there is no one at the registered address to receive your order, we will ask you to contact our customer service to agree another delivery time. The company is not able to attempt delivery more than twice. The company is not responsible for any order exceeding 10 days of the first delivery attempt.
The delivery charge is EGP 50.00 per order to (Cairo & Giza ). The shipping to the rest of cities cost EGP 90.00.
Cash on Delivery fees is applicable when shipping is not to the mentioned 2 cities. The fee is EGP 10.00 and it is going to the shipping company. You can save this amount by using a different payment method
We process and ship all our orders 6 days a week, with the exception of Fridays and Egypt Public Holidays.
For Egypt, Orders placed after 12 pm will be processed the next working day to be delivered within 1 to 5 working days.
Important Delivery Information:
A signature is required upon receipt of the shipment.
We insure all packages in transit from shipping company to the delivery address against theft and incidental damage. Once the package has been signed for it is no longer insured by naturalsgro.com.
We ship with shipping company for the UAE, KSA, Kuwait, Bahrain, Oman and Lebanon.
Estimated delivery times are to be used as a guide only and resignation from the date of dispatch. naturalsgro.com is not responsible for any delays caused by customs clearance processes.
naturalsgro.com reserves the right to add extra charges to the shipping delivery if your location is in a remote area.
If you want to cancel or refund your order, please head our Contact page and follow the steps to lodge a request.
Please note that if your order has already been shipped and you want to cancel it, you will need to receive it first and then follow the return process.